Convergent
Technology Networks understands that you may have concerns about sharing
information about you and your Account. While no system is 100% secure, we
want to assure you that we have taken appropriate steps to protect that
information. This Privacy Policy includes a summary of the type of personal
information we collect, when we may share that information with others, how
we safeguard the confidentiality and security of information, and the steps
that you may take to limit our sharing of such information with others.
Please read it carefully. We hope that this Privacy Policy will help you
understand how we collect and share information.
1. What personal information is collected?
In order to better address your needs and to most efficiently manage our
business, we collect and maintain accurate personal information about you.
This information comes from applications and other forms that you submit to
us, from your dealings with us and others, from consumer reporting agencies,
and from other sources, such as our Web site. For example:
• We may
obtain information such as your name, address and date of birth from
applications and other forms you submit to us.
• We may
obtain information such as Account balances, payment history, your use of
your Account and the types of services you prefer from your transactions and
other dealings with us and others.
• We may
obtain information such as your Internet service provider, your domain name,
your computer's operating system and Web browser, your Web site use and your
product and service preferences from your visits to our Web sites.
2. Do
we share your personal information with third parties?
We limit the sharing of information with others. There are, however,
circumstances in which we may share the information we collect about you, as
described in Section 1, with other companies. We require these companies to
adhere to our privacy standards and to use this information only for the
limited purpose for which it was shared. We do not allow them to disclose it
to others without our prior approval.
a. Sharing Personal Information with related companies
We are a wholly owned subsidiary of Time Business Solutions. From time to
time, we may share personal information with TBSI in order to better meet
your needs and to more efficiently manage our company.
b. Sharing Personal Information with Others
We may share the information we collect about you, as described in Section
1, with companies that perform support or marketing services on our behalf,
such as mailing, market research and data processing or companies with whom
we have joint marketing agreements. We may also share such information as
permitted by law.
3. How is your personal information protected?
We maintain physical, electronic and procedural safeguards to protect the
information we collect about you. Access to such information is restricted
to individuals who need it in order to service your Account or provide
products and services to you, and who are trained in the proper handling of
such information. Employees who violate these confidentiality requirements
are subject to our disciplinary process. Where third parties provide support
services, we require them to conform to our privacy standards. It is
important that the information we maintain about you be accurate. If you see
information in your monthly billing statements which suggests that our
information is inaccurate, please write to us at Convergent Technology
Networks, 7249 Frankstown Avenue, Pittsburgh, PA 15208 so that we can update
this information. Please include your name, account number, street address
and telephone number with any correspondence.
4. How Can You Limit Sharing of Information About You?
If you prefer that we not share the information we collect about you, as
described in Section 1, with nonaffiliated third parties (other than courts
of law or appropriate government agencies) or if you prefer that we not
share that information with our related companies, you may tell us in
writing not to share that information. Please write to us at Convergent
Technology Networks, 7249 Frankstown Avenue, Pittsburgh, PA 15208. Your
written request should include your name, address, telephone number and
Account number(s). You may notify us about your preferences at any time. If
you have previously notified us, it is not necessary to do so again unless
you decide to change your preferences. Your request will remain in effect
until you notify us otherwise. We will honor your request and not share the
information we collect about you, except as permitted by law. For example,
federal law permits us to share information about you with consumer
reporting agencies, service providers and marketing partners. It also
permits us to share information about our experiences and transactions with
you, such as your Account balance and payment history, with other related
corporations.
Email:
Customer Service
