Remote Network Administration

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Managed Service Provider (MSP) offering is a complete solution developed to cut through the traditional barriers to remote management. The MSP product, which has been successfully implemented in over a 100 organizations, provides a software and security infrastructure to cover the full life cycle of managing IT infrastructure remotely. MSP provides a method for securely managing remote networks across the Internet or any public IP network without the need for setting up a VPN. It also eliminates the need to “dumb-down" or open ports on the firewall, and works transparently across the Network Architecture Topology. It uses the SSH2 protocol in an outbound mode making it highly secure and the use of certificates adds an extra layer of protection over and above the encryption and security already available in SSH2. Also, the MSP offering provides a complete suite offering management and monitoring of desktops, servers, networks and applications - eliminating the need to purchase point products and piecing them together to a have a solution to address the complete IT management lifecycle. MSP costs at least 70% less than competing solutions in the marketplace and can be deployed in less than a day.

By implementing the MSP offerings, Blue9 Wireless will provide the following as a part of its value added service in support of the communications activity.

a. Desktop Management

·        Asset Management and Inventory

·        Remote Control and Troubleshooting

·        Software Distribution

·        Patch Management

b. Advanced Server Monitoring and Management

·        Real Time Monitoring

·        Remote Troubleshooting and Administration

·        Software Distribution and Patch Management

c. Application Monitoring - Performance, Fault and Capacity Management for Databases

·        Web and Application Servers

·        Mail and Directory Servers

·        Network and OS Services

d. Network Management for any SNMP compatible device

e. Help Desk and Trouble Ticketing

The MSP suite includes six sub suites, they include: AdminPro+ / Recovery Manager / Server & Applications Manager (SAM) / Network Management System (NMS) / DeployEasy / and Patch Manager. AdminPro+ provides a single console for managing desktops/servers through its Administrator console. To simplify the functionalities that a system Administrator can perform using a console, the suite has segregated the various functions into "View Only type" "View & Manage Type" and "Tasks/Actions oriented".